ISO 9001 establishes the criteria for setting up a quality management system within the organization. Various quality management principals including a strong customer focus, the motivation, and implication of top management are set up for this certification. This standard basically helps to ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
Following are the certain business benefits associated with implementation of ISO 9001-
Improved business reliability- ISO 9001 is an internationally recognized standard which helps in setting up the business credibility and integrity. Most of the times having the quality management system based on ISO 9001 is mandatory for the suppliers as the standards established. Obtaining this certification is often considered as a powerful marketing tool.
Improved process management – ISO 9001 is a process approach which assists the management in overviewing the overall process interactions within the organization. Interactions of processes will lead to the reduction in cost and improve efficiency. This is because the better process flow can also be used to drive efficiencies towards fewer errors and resulting reworks, which can improve cost savings.
Better customer satisfaction- One of the crucial requirements for the foundation of the ISO 9001 is to make the improvement within the organization for the complete customer satisfaction by planning. Customer satisfaction is one of the strongest pillars for the successful build-up of any organization. Customer satisfaction will help in retaining more repeat customers since happy and satisfied customers are the key to keeping customer loyalty. Moreover, such customers bring in additional revenues.
Facilitate decision making based on evidence- The second quality management principal of ISO 9001 is the policy-making decisions on the basis of evidence. The decisions made on the basis of evidence are definitely more fruitful rather than making the decisions purely on the basis of gut feelings. The evidence-based decision making helps the management to be focused on applying resources to the areas that will improve efficiencies and increase cost savings with less trial and error to find the right decision. Further, the continuous monitoring helps to analyze the improvement occurred based on the data.
Perpetual Improvement- The third principle of quality management of ISO 9001 is continual improvement. The continuous improvement culture helps to improve the processes and organizational output in the organization. Further, the efficiencies and cost savings are established in the organization which drastically reduce the impact of the problem and increase the speed of recovery. By making this continual, improving year after year, the company can see continuing benefits from this.